Young People Friendly Award



St Helens Library Service has been awarded Young People Friendly status

Mission Statement

The Young People Friendly Assessors work to help and improve health and other services for young people across St. Helens.

What is the Young People Friendly Award?

Young People Friendly status is awarded to services who meet specific criteria, which may help to make them more effective, accessible, and friendly for the young people who use them. Services are assessed for their suitability for an award by a team of young people, who are trained in assessing for this purpose. The Young People Friendly Assessors for St Helens are the first assessors within the borough, and are highly competent and motivated towards improving services for young people.

Which aspects of the service will be assessed?

  • Accessibility of the service
  • Publicity for a service
  • Confidentiality procedures within a service
  • The environment within a service
  • Staff training, skills, attitudes, and values

What is the assessment procedure?

Services will receive an appointment card, informing them that the assessors will be coming for a visit.

The visit will take place during the two weeks following the date appointed. Assessors will make their visit during the service opening hours.

Assessors will want to speak to a member of staff, to gather more information around the topics covered above.

Assessors may also wish to speak to and gather opinions from service users where appropriate.

The assessors will be supported by a member of staff, though the staff member will have no input throughout the assessment process.

Assessors may take notes throughout the assessment process; these will form part of a written report and feedback for services.

A full assessment should take no longer than 30 minutes; services should have a member of staff available to talk to the assessors for 10 minutes of this time.

All assessors are aware of confidentiality procedures, and as a council service, will follow confidentiality and data protection guidelines.

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